Tuesday, January 18, 2011

**Found this in my drafts..just posting it now, sayang e!

I hate my job. Every single thing about it, I loathe it from the bottom of my heart, and I despise myself for this decision of working in this company. I am a pharmacist by profession and knowledge yet here I am, stucked in the four corners of this call center they call "office", doing this routine every single day which they call "job". Let me tell you what I do on a daily basis; I dial for companies across U. S. and Canada and ask for the techiest person in the office, say the I T manager or some random person that works with the computers or at least someone who has the slightest clue on what runs on their system or what Pc's, servers, printers etc... they're using.


Now our client in San Diego gives us a list of companies to call at the start of the month. And as the days pass by, this list gets smaller and smaller so we end up calling the same company and respondent like 5 or more times a week and as a result, every single person in that facility becomes really irritated with us. I can't blame them because I know and I understand completely how inconvenient it is to be interrupted by a stranger knowing that this person will only do a phone survey with you and you getting none out of it. But what can I do? Im being paid for it, so as much as I hate to irritate them, well I can't...as much as I want to avoid the company and the people in it, I can't! It's like going somewhere wishing you have other alternatives to get there but leaves you with no choice at all but to take that same old route. What I don't appreciate the most are the effin' gatekeepers, well I know that its their job to screen calls, but can't they be more gentle in turning me down..or at least have a piece of phone etiquette, because I try so hard to be on my best behavior over the phone. And the thing is, I am just  human too and like them, I get bad days as well. I just wish that they could understand that I am just doing what's expected of me. I would appreciate if they would just slam the phone and save my breath rather than argue with me which will not only waste my time but consume my energy as well.

No comments:

Post a Comment